OSIS and WELL Health partner to bring KLAS’ best patient communication capabilities to more than 60 community health centers
Partnership unites two HIT leaders to improve digital patient communications for underserved populations
SANTA BARBARA, Calif., April 21, 2022 /PRNewswire/ — Well Health Inc., a SaaS digital health leader in patient communications and 2021 and 2022 Best in KLAS Winner in Patient Outreachtoday announces a partnership with OSIS, a non-profit technology services organization providing NextGen Healthcare technology assistance to community health centers. The partnership provides OSIS members – Community Health Centers and Federal Qualified Health Centers (FQHCs) – preferred access to WELL Health’s digital patient communication platform as a preferred provider through the OSIS Partner Program.
OSIS and WELL Health Partner to Provide Community Health Centers with Best-in-Class Patient Communication Capabilities from KLAS
WELL Health’s Patient Communication Platform enables conversations between patients and their providers via secure messaging in the patient’s preferred channel – SMS/SMS, email or phone – and in the preferred language.
“More than 130+ FQHCs are using WELL Health to automate disjoint communications across their organization, breaking down barriers that often prevent patients from achieving good clinical outcomes and better relationships with their providers,” said William of Zwirek, CEO and Founder, WELL Health. “Our partnership with OSIS now combines WELL Health’s Best-in-KLAS platform with the OSIS network of community health centers to help engage underserved patient populations.
As a preferred provider of the OSIS Partner Program, members can use WELL Health to communicate with patients throughout their care experience for everything from pre-procedure instructions to post-appointment follow-up, and more. OSIS members can also take advantage ChatAssist AI to automatically respond to thousands of routine patient requests to free up their staff to focus on patient interactions and alleviate staff burnout. According to a recent WELL Health study82% of clinical support staff surveyed attribute their burnout to the process of communicating with patients.
“We choose like-minded partners who understand the needs of our Community Health Center members and offer top-notch products and services that make a difference,” said Scott Heaton, Vice President of Business Development and Member Relations, OSIS. “WELL Health aligns with our service delivery model. The OSIS team’s deep expertise coupled with WELL Health’s innovative solution will help our members improve quality of care and positively advance outcomes at the modern era of community health care.”
Since its inception, WELL Health has helped Community Health Centers and FQHCs reach and engage vulnerable patient populations in their care through secure patient communications. As an example use case, healthcare providers have used WELL Health to facilitate nearly 11 million COVID-19 vaccination appointments, including 1.8 million in partnership with FQHCs.1
“Technology is imperative to improving the patient experience,” said Peter Mojarras, Chief Operating Officer, Castle Family Health Centers. “As a member of OSIS and a customer of WELL Health, I know firsthand the incredible expertise and role that each partner brings to the table in helping community health centers, like ours, deliver the best technology. to create an engaging, high-quality care experience for underserved patient populations.”
WELL Health addresses the unique needs of community health centers and their patient populations with its suite of flexible offerings, including:
- Accessible digital patient engagement. WELL Health provides a simple SMS/texting solution that doesn’t require an app download, internet access, or even a password. It is easily accessible to diverse populations and can help ensure that patients attend their appointments, understand and adhere to care plans, and become more engaged in their care.
- Multilingual Patient Communications: WELL Health offers multiple languages allowing providers to communicate with their diverse patient population in the language of their choice and overcome potential language barriers that may impede access to care.
- Call-to-text functionality: Providers can easily transfer important health conversations to text, enabling community health center patients – who may be busy with full-time jobs and don’t have time during their breaks to wait – to chat with health care providers via SMS at their convenience.
For more information on the OSIS and WELL Health partnership, visit https://wellapp.com/well-osis/
OSIS, a Cincinnati-based 501(c)3, is the largest network of NextGen health centers in the United States Currently representing more than 115 health centers, in 500 locations across 34 states, OSIS specializes in implementing implementation, customization, optimization, training, and ongoing support for NextGen Healthcare’s EPM and EHR systems. We also provide a wide range of consulting and IT support services tailored to the unique demands of health centers. For more information on OSIS, please visit http://www.osisonline.net/.
About Well Health Inc.
GOOD® Health is a SaaS digital health leader in patient communications and the 2021 and 2022 Best in KLAS Winner in Patient Outreach. The WELL Health Smart Communication Hub is the only two-way digital health solution engaging patients throughout their care experience. WELL Health enables conversations between patients and their providers through secure, multilingual messaging in the patient’s preferred communication channel: SMS, email and phone. WELL Health helps 400 healthcare organizations facilitate more than 1.1 billion messages for 40 million patients each year. By unifying and automating disjointed communications between healthcare organizations, WELL Health reduces unnecessary provider stress and potential errors, while increasing patient visits and loyalty.
Founded in 2015, WELL Health is based in Santa Barbara, California. WELL Health was named #10 on the 2021 Forbes America Top Startup Employers list, #133 fastest growing company in North America on the 2021 Deloitte Technology Fast 500and listed on the Inc. 5000 list of the fastest growing private companies for two consecutive years.
For more information, visit https://wellapp.com.
WELL Health’s Role in COVID Vaccination Efforts
Since the COVID vaccine became available in United Statesleading healthcare providers have used WELL Health communication technology to:
- Facilitate nearly 11 million COVID vaccination appointments (including 1.8 million in partnership with the FQHCs)1
- Send over 81 million COVID-related messages1
1Data set of 09/12/2020 to 04/04/2022taken from WELL Health Data Insights.
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SOURCE Well Health Inc.