PLEASANTON, Calif.–(BUSINESS WIRE)–Medallia, Inc.the global leader in customer and employee experience, today announced that Swanson Health Products chose Medallia as their experience management platform of choice.
“We are thrilled to work with Swanson Health Products and help them deliver world-class experiences,” said Gabe Benavides, executive vice president of sales, Medallia. “With customers and employees engaging in new ways, leading companies are recognizing that experience has become a critical foundation for business success. To stay ahead of changing market conditions and rising expectations, brands must understand their customers and employees at every touchpoint and act quickly to deliver exceptional experiences.
Whether it’s field operations, digital, contact center, human resources, sales and marketing, product development or market research, Medallia’s award-winning platform can meet the unique needs of every department, while bringing them all together to drive transformational change through the customer and employee experience. Medallia is a trusted partner to thousands of the largest organizations around the world, helping them increase loyalty, trust, operational efficiency and revenue.
About Medalia
Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. As the #1 enterprise experience platform, Medallia Experience Cloud is the experience record system that makes all other apps aware of customers and employees. The platform captures billions of experience signals across interactions, including all voice, video, digital, IoT, social media, and enterprise messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and results. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions delivering clear ROIs and powerful. For more information, visit www.medallia.com.
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